Case Study · Construction
The service agreement nobody read until it cost $25,000
A contractor lost more than $25,000 on equipment rentals from obligations buried in service agreements that nobody had read. The terms were clear. They were simply never surfaced to the people running the machines.
Why it happens
Equipment moves between sites faster than its paperwork. Hour-based service intervals sit in spreadsheets that lag reality, so machines miss the services that keep their warranties valid.
Rental and service agreements are signed at head office, but the obligations land on site. When equipment fails, the priority is getting it running. Whether the repair was claimable gets asked later, or never.
The Canary difference
Canary links telematics hours to each asset’s contractual service intervals and flags upcoming obligations before they are missed, regardless of which site holds the machine.
Failure events are checked against coverage automatically, so a site manager knows before ordering a repair whether it is a warranty claim, a rental company’s responsibility, or genuinely out of pocket.