Case Study · Buildings & Facilities
The $30K replacement a warranty should have paid for
A logistics warehouse paid more than $30,000 out of pocket to replace an HVAC unit. The unit was under warranty. The claim failed because the maintenance obligations written into the warranty terms were never met, and nobody on site knew they existed.
Why it happens
Commercial portfolios run on a mix of OEM warranties and third-party service contracts. The terms live in PDFs spread across offices and inboxes, so site teams order repairs without knowing a unit is covered, and missed PM intervals quietly void the coverage on newer equipment.
Service contractors report their own SLA performance, and nobody reconciles response times against what the contract actually promises.
The Canary difference
Canary reads the warranties, service agreements, and maintenance logs for the whole portfolio, then matches every obligation and entitlement to the specific units it covers.
PM schedules are rebuilt around the intervals that keep coverage valid. Contractor response times are tracked against each SLA automatically. Every repair starts with a coverage check instead of a purchase order.