Case Studies

Problems we keep hearing.

These are the stories operators tell us, and what changes when the documents that govern your equipment are actually read, tracked, and enforced.

Buildings & FacilitiesThe $30K replacement a warranty should have paid forA logistics warehouse paid more than $30,000 out of pocket to replace an HVAC unit. The unit was under warranty. The claim failed because the maintenance obligations written into the warranty terms were never met, and nobody on site knew they existed.Read more →

MiningNine-figure fleets tracked on clipboards and in headsOne operation kept every warranty document for its fleet in a single zip file. Nobody had opened it in years. Components failed and were replaced at the mine’s cost while the terms that would have covered them sat unread in the archive.Read more →

ConstructionThe service agreement nobody read until it cost $25,000A contractor lost more than $25,000 on equipment rentals from obligations buried in service agreements that nobody had read. The terms were clear. They were simply never surfaced to the people running the machines.Read more →

Property & Portfolio ManagementThe elevator invoice that billed the same visit twiceA portfolio manager finally checked a routine elevator invoice against the contract. One technician, one visit, two units — but two separate trip charges, plus a lubrication service already included in the annual price. Industry audits put charges like this on nearly four in every ten elevator invoices. Nobody had been checking.Read more →

Healthcare & HospitalsPremium service contracts that are never held to their termsHospitals pay premium rates for guaranteed response times on equipment that cannot go down. Yet in most networks nobody reconciles vendor performance against the contracted terms, and credits for missed SLAs go unclaimed year after year.Read more →

Food Service & RestaurantsThe grill that loses $7,000 a day, and the repairman who takes twoA busy fast food restaurant in New York loses over $7,000 in revenue for every day its grill is down. The manufacturer’s repairman takes two days to come out. So when it failed, they paid $4,000 for an urgent independent repair the same day. Rational maths, and they still ate every dollar of it.Read more →